![]() ![]() However, if one of your employees accidentally deletes a critical email in Gmail, Google’s backup infrastructure cannot help you retrieve this lost information. Should their servers go down due to a power outage or a hardware malfunction, they have backups in place to restore service. Google, as a service provider, is responsible for ensuring the infrastructure of Google Workspace and included services (Gmail, Drive, Docs, etc.) are intact and running smoothly. In practical terms, what does this mean? Let’s consider a common SaaS solution like Google Workspace (formerly G Suite). With this shared responsibility model, any data loss caused by cyberattacks or human error -e.g., accidental deletion and overwriting - is the user's responsibility. While some SaaS platforms may offer some basic data protection, it’s generally limited, lacking key functionality like automated backups and instant, granular restore. In short, it’s the SaaS platform providers’ responsibility to keep your service running, and it’s your responsibility to make sure your data is protected and will be available when you need it. SaaS platforms, not unlike Cloud platforms, subscribe to the shared responsibility model for data protection, backup, and restoration. The cloud provider or SaaS vendor is NOT responsible for protecting customer data – this is critical to understand! The team at HYCU is working hard to dispel the myth that data within cloud and SaaS is somehow magically protected by the vendor. This helps companies meet compliance and regulatory commitments and avoid data loss and downtime in the event of accidental deletions, outages, or a cyber attack.Ī typical SaaS backup solution works by regularly making copies of the data on your SaaS platform and storing them safely away in a secondary location. Simply put, a SaaS backup solution acts as a “ safety net” for companies to protect and restore the data within their SaaS apps. A SaaS Backup solution backs up data from SaaS platforms to a secure location, typically cloud storage. ![]()
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